Refund policy

Updated 30 October 2026

Filstero is operated by FILSTERO PTE. LTD. (UEN 202647695N), 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051. Paddle is the merchant of record for paid subscriptions.

Request a review

If something went wrong with your purchase, use Request a refund review in Plans and billing, or email support@filstero.com with your account email, transaction reference and the issue. Do not send your password or full card details. You can also contact Paddle payment support.

For a discretionary review, contact us within three calendar days where possible: the day of the charge and the following two days, using your local time when you request the review. We assess requests individually. Sending a request or having it accepted for review does not mean a payment refund has been approved or completed.

You can still contact us after this window. Billing errors, serious technical problems, mandatory consumer rights and Paddle’s refund decisions may require a different outcome. This policy does not limit any rights you have under applicable law or Paddle’s buyer terms.

Cancellation and access

Cancelling stops future renewals and keeps Pro access until your paid period ends. It does not automatically refund earlier payments. A confirmed refund may end the paid access associated with that charge. Paddle confirms the payment refund separately; processing time depends on the payment method and provider.